' Beautiful photography needs quality printing '
Professionally Printed by Bond Imaging
Australia’s premier photographic & digital imaging resource

Est. 1970

1. Select Your Photo   2. Select Product   3. Upload   4. Print

Troubleshooting

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Windows PC

Re-install We Print Photos.
NOTE: This will delete your user information, preferences and orders.
1. Be sure to quit We Print Photos - if We Print Photos will not close it may be necessary to close We Print Photos with Task Manager
2. Windows Vista & newer go to C:\Users\ (user name)
Windows XP go to C:\Documents and Settings\
3. Delete the hidden folders .weprintphotos and .roescache
4. If .weprintphotos and .roescache are not visible go to Control Panel and be sure Folder Options are set to 'Show hidden files and folders'
5. Re-install We Print Photos from this link
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Apple OS X

Re-install We Print Photos
NOTE: This will delete your user information, preferences and orders.
1. Be sure to quit We Print Photos - if We Print Photos will not close it may be necessary to click the Apple in the Top Menu and click Force Quit, select We Print Photos and click the Force Quit button.
2. Move the desktop & dock alias for the We Print Photos.app to the trash.
3. In the Applications folder move the We Print Photos.app to the trash.
4. Open Finder click Go from Top Menu (at the top-left of your screen)
5. Click Go to Folder...
6. Type ~/.roescache in the Go to the folder: dialog window.
7. The hidden folder .roescache is now visible, delete the contents of this folder.
8. Type ~/.roesenginecache in the Go to the folder: dialog window.
9. The hidden folder .roesenginecache is now visible, delete the contents of this folder.
10. Click Go from Top Menu (at the top-left of your screen) and click Go to Folder...
11. Type ~/.weprintphotos in the Go to the folder: dialog window.
12. The hidden folder .bond is now visible, delete this folder.
13. For OS X 10.7 or older only: Clear the Java cache (follow steps below depending on your OS X version)
5. Re-install We Print Photos from this link

Apple OS X 10.7    We Print Photos & Java
* We would recommend that users with OS X 10.7 upgrade to the latest OS X available from www.apple.com/au/osx/
Make sure you have the latest Java installed. To check if you have Java installed please go to www.java.com and update or install it.
To install We Print Photos it will ask to open a small Java file called "launch.jnlp" Please double-click the "launch.jnlp" file downloaded to your default download location. Then agree to OPEN when this message appears:“launch.jnlp” is from an unidentified developer. Are you sure you want to open it?
SAFARI users: Select the Downloads button at the right end of the Safari toolbar and then double-click the "launch.jnlp" file.
If the file does not open, open the folder where the file has been downloaded to (show in finder), then right-click on the launch.jnlp file and open with Java Web Start.
Then, please follow these steps to repair most issues with We Print Photos.
1. Select System Preferences from the Apple menu, then click on Java down the bottom under Other, this will start the Java Control Panel.
2. Now select the General tab, then under Temporary Internet Files select View.
3. Make sure Applications is selected in the drop down.
4. Then highlight We Print Photos and click on the X to delete it.
5. Now re-install We Print Photos from this link
6. This should resolve any issues you are having launching We Print Photos. Chrome does not support Java 7 on Mac OS X. Java 7 runs only on 64-bit browsers (such as Safari or Firefox) and Chrome is a 32-bit browser.

Safari users: nothing may seem to happen when you click the Order Now button.
Please select the 'Downloads' button at the right end of your Safari toolbar and then double-click the launch.jnlp file.

If you receive a message that “launch.jnlp” can’t be opened because it is from an unidentified developer.
On your Mac go to "System Preferences", then "Security & Privacy" at the bottom you will see "launch.jnlp" was blocked from opening because it is not from an identified developer.
To the right is a button "Open Anyway" , click on that to open the 'We Print Photos' app.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Please contact us if you are having any further issues.